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Terms of Service

ABOUT US

Welcome to the Medico Beauty website (“www.medicobeauty.com” or “the website” or “our website” or “this website”).
This website is owned and operated by Medico Beauty Limited ('Medico Beauty’, “Medico Beauty Ltd”, 'us' or 'we').
We will refer to customers of our website (whether for professional and/or personal use) as “the customer”, “the user”, “you”, “your”, “them” or “their”.
Medico Beauty’s registered office address is 5-7 Luke Street, London EC2A 4PX
Medico Beauty is registered in England with company number 03779950 (England and Wales)
Medico Beauty’s registered VAT number is 883620606

CONTACT US

If you want to ask us anything about these Terms & Conditions or have any comments regarding our website, please email our customer services team at customerservices@medicobeauty.com
If you need to contact us for any other reason, you may do so by sending an email to enquiries@medicobeauty.com.
You can phone us on 0844 855 2499 between 9.30am - 5.30pm Monday to Friday (excluding bank holidays).
You can also write to us at Customer Services, Medico Beauty Ltd, Britannia House, 11 Glenthorne Road, London, W6 0LH.

CUSTOMER SERVICE

Medico Beauty aims to give its customers an extraordinary, revolutionary and awakening skin experience. We will do our absolute best to provide the customer with a good, prompt and fair service in the process.
We are more than happy to assist the customer with product purchases, provide the customer with tips and techniques and answer any questions that the customer may have; please contact us using the details provided in the ‘Contact Us’ section.

TERMS & CONDITIONS

These Terms & Conditions govern the use of www.medicobeauty.com and the user(s) relationship with Medico Beauty Ltd. Please read them very carefully.
If you do not agree to these Terms & Conditions, please do not register for, use, access or operate the medicobeauty.com website.
By using the medicobeauty.com website the user agrees to be bound by these Terms & Conditions.
Please also note, therefore, the customer will also be bound by these Terms & Conditions when purchasing goods from this website.
We do often update these terms so please refer back to them on a regular basis.
Any changes to these Terms & Conditions are effective immediately upon posting to the website.
Medico Beauty has the right to vary these Terms & Conditions at any time.
Nothing in these Terms & Conditions affects your statutory rights.
OTHER LEGAL NOTICES

There also may be legal notices on other areas of this website which relate to their use of this website, which will together with these Terms & Conditions govern the use of this website.

GOVERNING JURISDICTION

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English Law.
The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

COPYRIGHTS, TRADE MARKS AND OWNERSHIP

All content of this site( including, but not limited to, text, images, source codes, logos, icons, photos, as well as all other material available on this website) is the property of Medico Beauty Ltd or our licensors or our content providers.
All the information featured on this website is protected by copyright, trademarks, database and other intellectual property rights.
Any use of this website or its contents for any purpose, including modifying, distributing, posting, deleting, distributing, copying or storing it or them in whole or part is prohibited without first receiving our prior permission and written authorization.
All rights reserved.
INTELLECTUAL PROPERTY

We retain our rights to the intellectual property featured in all material in this website. The trademarks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Medico Beauty, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trademark laws.
Except in connection with placing an order for merchandise or as required by applicable law, the customer may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

WARRANTIES

The materials in this site are provided 'as is' and without warranties or conditions of any kind either express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.
Medico Beauty does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on their website which belongs to their respective owners.
The above restriction may not apply to the customer, as some jurisdictions do not permit limitations of implied warranties and/or damages.

ACCURACY OF CONTENT

Whilst every effort is made to ensure the accuracy of the information, we accept no responsibility for inaccurate images of products or images differing from actual products received.
All images of products or services on this site are purely for graphical representation only.
The packaging may vary from that shown.
The weights and dimensions are approximate only.
We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the colours accessed will depend on personal computer equipment, we cannot guarantee that the monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.

SITE UPTIME

We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server, maintenance, repair and other technical issues beyond our control. We will not be liable if this website is unavailable at any time.
Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

SECURITY

To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we will employ reasonable and current internet security methods and technologies.


SITE ACCESS AND REGISTRATION

The customer will be able to access parts of this website without having to register any details with us. However, in order to access particular areas and to make purchase the customer will be required to register.
In order to register the customer will have to provide details including, but not limited to, their name, address, telephone number and email address.
When registering, please provide us with information which is which is true, accurate, current and complete in all respects.
When the customer registers with us their information is stored in the 'my account' section. The customer can access 'my account' directly to amend any personal details, for example if the customer changes their address.
Should the customer wishes to place an order on our website the customer will also be required to provide credit or debit card details.
Should any of their registration information change in future the customer are required to amend their personal online account immediately. We may change registration requirements from time to time.
DATA PROTECTION AND REGISTRATION

Medico Beauty values its customers and respects their privacy.
Any information we collect about the customer is held with the utmost care.
We are committed to protecting the information we collect from the customer, which we use to enhance their experience of using our site and to provide the customer with the various merchandise and services which customers request.
We use the strong encryption technology to ensure that all transactional information is protected. Transactional information includes any credit or debit card details, their personal contact information, together with any other names and addresses the customer provide when the customer place an order for delivery to another address, and their purchasing history.
When the customer give us information, it may be used for, but not limited to: administration of our site, customer service, direct marketing, cookies, data protection:
1. administration of our site:

(a) The information provided by the customer is necessary to fulfil any orders, make sure orders are delivered correctly and to maintain their account.

2. customer service:

(a) We ask for their contact details, such as their email address and telephone number, to enable us to answer any questions that the customer may have regarding our website and to notify the customer about the status of their order.

3. direct marketing:

(a) The customer will not be sent any unsolicited material unless the customer indicates during the registration process that they want to receive details about products, offers and events etc.

(b) We want to keep the customer up to date on our latest products, promotional offers and events. If the customer has agreed when the customer first registered, we can inform the customer about these and other services and events we offer by email, post or telephone.

(c) From time to time, we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process their order and maintain their account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to their personal details in order to fulfil their function but may not use such information for any other purpose. We do not provide their personal details to other companies or individuals for their marketing purposes unless the customer have indicated when the customer registered that the customer wish to receive information about other companies’ products, offers and services.

4. cookies

(a) The Medico Beauty online ordering system uses cookies to record a unique reference on their computer. This means that we can recognise a customer’s computer when they access the website and log into their account.

(b) We will not use cookies without their prior consent so the customer have the option of choosing whether or not the customer would like our website to remember their details before the customer enter the delivery options section of our ordering process.

(c) The use of cookies allows us to remember the goods that the customer placed in their shopping bag and saves the customer having to enter the basic contact information that the customer provided us with on setting up their Medico Beauty account.

(d) Our cookies do not remember their credit card details.

(e) The customer may experience technical difficulties in using our website if the customer has disabled cookies. If the customer has disabled JavaScript the customer will not be able to use this website. The customer can alter their cookie and JavaScript settings in their browser's preferences which are usually found in the Edit menu.

5. data protection

(a) We are registered under the Data Protection Act 1998 and are fully committed to protecting their privacy. We will only use the information that we collect about the customer lawfully in accordance with the Data Protection Act.

(b) The customer may see the personal data that we hold on the customer by sending a £ 10 fee and a written request to: The Company Secretary, Medico Beauty Limited, 3000 Cathedral Hill, Guildford, Surrey, GU2 7YB


PAYMENT

Payment can be made by any of the following methods: Visa, American Express, MasterCard, Delta, Electron, Solo, Maestro.
Payment will be debited and cleared from their account at the point at which their order is despatched from our warehouse.
We retain the legal ownership of all merchandise until full payment has been made by the customer and received by us.
Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to the customer.
Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of their payment card refuses to pay or does not for any reason authorise payment to Medico Beauty, we will not be liable for any delay or non-delivery of merchandise.
When ordering items, the customer will be required to provide payment details. The customer will be asked to confirm that the credit or debit card being used is theirs. The customer will also be required to confirm and warrant that the payment details which they have provided are both valid and correct. In doing so, the customer will confirm that the customer are the person referred to in the billing information provided.
The purchase of merchandise through the Medico Beauty website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

PRICING POLICY

All our prices are in UK pounds.
All prices are displayed include VAT.
All prices are displayed exclusive of delivery charges.
All AMEX (American Express) Trade orders levy an additional 3.2% charge to cover transaction fees. If paying online by credit card, this will be invoiced retrospectively by email. If paying with a credit limit, this will be charged at point by direct debit (taken on the 1st & 15th of every month) and invoiced separately.

PRICE MATCHING

Medico Beauty does not price-match with other retailers. We do, however, consistently work toward maintaining competitive pricing.


MISPRICING POLICY

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there have been no material errors in the description of the merchandise or its price as advertised inadvertently on this website.

SALES AND PROMOTIONS

Some items within the sale are promotional, therefore, the price of these items are subject to change and may increase after the sale period.


AVAILABILITY OF PRODUCTS

All items are subject to availability.
Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform the customer as soon as possible if the goods ordered are not available.

GIFT VOUCHERS

Gift vouchers purchased on www.medicobeauty can be redeemed on this same website against all product lines featured.


ORDERING ERRORS

The customer is able to correct errors on their order up to the point at which they click on 'submit order' on the final page of our ordering process. After this point the purchase is finalised and the customer will only be able to get a return goods using our standard refund policy.


ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

Please note that we reserve the right to reject any offer to purchase by the customer at any time.
We may not accept an order if an item the customer has ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for their payment.
We will notify the customer by email as soon as possible after the customer have purchased goods on the website in order to acknowledge receipt of their order and to provide them with an order number.
If we are unable to fulfil their order following this acknowledgement, we will contact the customer by email, post or telephone advising the customer of this.
Payment will be debited and cleared from the customer’s account at the point at which their order is despatched.
Our acceptance of the customer’s order will take place upon despatch of the product(s) ordered.
Please remember that when we accept an order for merchandise on this website, there will be a legally binding contract.

ADDITIONAL INFORMATION REGARDING YOUR ORDER

Please note that we reserve the right to reject any offer to purchase by the customer at any time.
We may not accept an order if an item the customer has ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for their payment.
We will notify the customer by email as soon as possible after the customer have purchased goods on the website in order to acknowledge receipt of their order and to provide them with an order number.
If we are unable to fulfil their order following this acknowledgement, we will contact the customer by email, post or telephone advising the customer of this.
Payment will be debited and cleared from the customer’s account at the point at which their order is despatched.
Our acceptance of the customer’s order will take place upon despatch of the product(s) ordered.
Please remember that when we accept an order for merchandise on this website, there will be a legally binding contract.

NON FULFILLMENT OF CONTRACT

Medico Beauty is not liable for failure to perform the party's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the non-performing party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described above.

DELIVERY AND REDELIVERY

Any risk in the merchandise transfers to the customer upon delivery.
If the customer has a question regarding the delivery please call our customer services team 0844 855 2499 or email them on enquiries@medicobeauty.com, quoting the order number.
We will deliver the merchandise in accordance with the delivery option selected by the customer.
Working days exclude Saturday, Sunday and Bank holidays.
If the customer has specified delivery to more than one address when placing their order there is a separate charge for each destination address.
Any delivery timescales detailed on the websites or discussed with our customer services team are indicative only.
Our courier company will make two attempts to deliver ordered product(s) to the address(es) supplied, after which the products will be returned to the warehouse. Should it be requested by the customer that the products redelivered, a new charge of £11(+vat) will be payable.
Upon delivery of the merchandise to the customer, we will provide them with sufficient information to enable them to exercise their statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange their merchandise. For further information please see the returns and the ‘Cancellation Right’ section within these Terms & Conditions.

DELIVERY CHARGES

Medico Beauty will deliver products free of charge to UK addresses
Deliveries can only be made internationally, however, there are additional charges for this: the cost is calculated individually, based on weight and dimension
Please note that when delivering internationally, the buyer will be liable to pay any additional local taxes, customs and/or import duty. This amount will not be included in final price of the goods and will be charged as a separate level by their local government. Please call their local customs office for further details.
The cost of delivery is free on domestic, non-trade orders.
Trade customers are charged £11 (+vat), no matter size or dimension of shipment.

INSURANCE OF GOODS

Our goods are insured to a value up to £100 per consignment.
Medico Beauty Ltd is not liable to pay for any goods which have been lost during the delivery process.

INSPECTION

The customer should inspect the merchandise delivered upon receipt and check that everything specified on the delivery note is included.
The customer will be deemed to have accepted the order unless the customer notifies us immediately upon receipt that there is a problem or the customer cancels the order in accordance with their cancellation right and/or the customer return the goods in accordance with our returns policy and procedure. Should the customer fail to take such action we are not obligated to accept any rejection by the customer of the merchandise at a later date.
CANCELLATION RIGHTS

Under the distance selling regulations the customer have the legal right to cancel their order within seven working days from the date of receipt of the goods if the customer has sent us a notice of cancellation in writing and returned the goods to us in their original, unopened and unused condition.
For further details of how to return merchandise please see our ‘Returns’ section.
Where goods are delivered to a third party the customer may exercise their right to cancel if the customer is able to return the merchandise to us.
The customer can submit their cancellation notice by email to our customer services department at customerservices@medicobeauty.com or in writing to: Customer Services, Medico Beauty Ltd, 3000 Cathedral Hill, Guildford, Surrey, GU2 7YB

RETURNS

Medico Beauty hopes that the customer will be delighted with their order. However, if the customer is not completely satisfied please return it in its original condition within 28 days of purchase with proof of purchase for a refund.
Please note that we only offer credit notes to trade customers, only in the instance that a trade customer is sent product incorrectly (from that which is listed on the invoice). A credit note will be raised from SAGE, saved on the system and deducted from the next payment.
Otherwise if incorrectly dispatched from the warehouse will just send correct product and return the incorrect one
Please note that we do not offer exchanges.
Please follow the 4 steps outlined below to return their goods:

Step 1.

(a) Please pack the item(s) securely in the original product packaging.

(b) Kindly note that we are only able to refund goods that are returned to us in their original unopened form, undamaged and in a resalable condition.

Step 2.

(a) Please enter "our reference" into the space provided on the returns form included in the documentation the customer receive with their order.

(b) Please remember that in order for the return to be processed the customer must ensure that the completed form is included with their return package and that the goods are wrapped securely in the same outer packaging in which the customer received them.

Step 3.

(a) Please return their package by recorded delivery (retaining their recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with their order documentation to: Returns Department, 3000 Cathedral Hill, Guildford, Surrey, GU2 7YB

Step 4.

(a) All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds on any opened, damaged or used goods.

(b) A refund will then be processed – please note that it can take up to 5 days for such refunds to clear onto their account.


OTHER POINTS TO NOTE ABOUT RETURNS

Please note that if we find the goods to be open, damaged or used the customer will need to pay for the postage for the goods to be returned. Otherwise, the goods will be destroyed.
We will process their return as quickly as possible and will notify the customer once their refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for their refund, replacement or exchange to be processed.
Their payment for the goods will be refunded as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.
In addition to our returns policy, the customer have the right to cancel their order within seven working days from the date of receipt of the goods if the customer send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Where goods are delivered to a third party the customer may also exercise this right if the customer is able to return the goods to us in their original, unopened and unused condition.
Please note that if Medico Beauty has incorrectly sent the wrong order, it will be our responsibility to arrange collection and re-dispatch.
For more information regarding our returns policy, please also see the cancellation right section in our Terms & Conditions.

COMPLAINTS

We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed via the email link complaints@medicobeauty.com
Please include full contact details in addition to their e-mail address.

USING LINKS

Any links to third party websites located on this Website are provided for their convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If the customer choose to access a third party website linked to from this Website, it is at their own risk.
If the customer would like to link to this Website, the customer may only do so on the basis that the customer link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) the customer do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us

(b) the customer do not misrepresent their relationship with us or present any false information about us;

(c) the customer do not link from a website that is not owned by the customer; and

(d) Their website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.


DAMAGE TO YOUR COMPUTER

Medico Beauty does not warrant that their use of this site will be error-free, that defects will be corrected, or that this site or the server(s) that make this site available are free of viruses, worms, or other harmful components.
Medico Beauty does not warrant or make any representations regarding the use of or the result of the use of this site and/or the materials in this site in terms of their correctness, accuracy, timeliness, reliability, applicability or otherwise.
Medico Beauty makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that their use of this website or any websites accessible through it won't cause damage to their computer. It is their responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.
Medico Beauty will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

LIMITATION OF LIABILITY

Medico Beauty makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to the customer or a third party as a result of their or their use of our website.
This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
To the fullest extent permissible Medico Beauty will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with their use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Medico Beauty's reasonable control.
Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to their use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977);
(a) fraud;

(b) misrepresentation as to a fundamental matter; or

(c) Any liability which cannot be excluded or limited under the law of the United Kingdom.


NON-WAIVER

No failure to exercise and no delay on the part of Medico Beauty in exercising any right, remedy, power or privilege of Medico Beauty under these Terms & Conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Medico Beauty.


VISITOR CONDUCT

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material the customer send or post to this Website shall be considered non-proprietary and not confidential. Unless the customer advises to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of this.
When using this website the customer shall not post or send to or from this website any material:
(a) for which the customer have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data